24/7/365 Managed IT & SRE Infrastructure Support.
Ensure maximum platform availability and peace of mind with enterprise-grade SLA monitoring, automated incident remediation, patch governance, and proactive Site Reliability Engineering.
Proactive SRE Rather Than Reactive Firefighting
Unplanned downtime damages corporate reputation, disrupts customer transactions, and consumes valuable engineering cycles. Traditional IT helpdesks operate reactively after outages occur.
Nexora delivers proactive Site Reliability Engineering (SRE) backed by automated telemetry, predictive anomaly alerting, and guaranteed 15-minute Sev-1 response times.
Guaranteed Service Level Agreements
- • 99.99% Infrastructure Uptime SLA.
- • <15 Minute Critical Incident (Sev-1) Response.
- • 24/7/365 Dedicated Global NOC and SRE On-Call Rotations.
- • 100% Automated Backup Verification & Recovery Drills.
Managed Operations Capabilities
Comprehensive infrastructure, network, and application layer managed operations.
24/7 NOC Monitoring
Continuous telemetry across servers, Kubernetes clusters, databases, and network gateways with automated alerting thresholds.
Site Reliability Engineering (SRE)
Dedicated SRE engineers embedding automated self-healing scripts, chaos testing drills, and performance optimization.
Automated Patching & Maintenance
Zero-downtime rolling operating system patches, kernel updates, security hotfixes, and database maintenance windows.
Disaster Recovery & Backups
Immutable offsite cloud backups, automated snapshot policies, and scheduled disaster recovery failover simulations.
Cloud Workload Management
Day-2 cloud operations covering auto-scaling policies, SSL certificate renewals, DNS management, and storage optimization.
ITIL Service Desk
Tier-2 and Tier-3 technical escalation support with integrated ticketing, transparent status pages, and detailed monthly SLA reporting.
E-Commerce Retailer 24/7 SRE Uptime Coverage
Nexora assumed 24/7 managed infrastructure operations for a $400M omnichannel retail brand, successfully maintaining 100% uptime during record-breaking holiday flash traffic spikes.
View All Case Studies →Frequently Asked Questions
We establish shared Slack/Teams channels, connect to your Jira/PagerDuty alerting systems, and act as a dedicated Tier-3 extension that shields your core developers from after-hours interruptions.
Our global NOC immediately opens a dedicated emergency bridge, begins automated diagnostic containment within 15 minutes, and publishes real-time telemetry updates until full service restoration.
Protect your business with 24/7 managed coverage.
Connect with our operations leads to design a custom SLA coverage package.
Request SLA Quote →